[Resolved] Oyo Rooms — did not pay my refund

Anwesha Barua

from Delhi, Delhi

May 16, 2018

Address: Mumbai City, Maharashtra

I stayed at OYO 361 in POWAI Mumbai and had booking for three days from 13th to 16th May 2018. Due to unavoidable circumstance I had to leave on 14th evening and was promised to get my refund after settlement. Now I have received the invoice showing "Early Checkout charge INR 2772/-" This is not acceptable. If I do not get refund shall have to go to Consumer Forum.

Your booking at OYO 361 Apartment Powai

Confirmation number: [protected]
PIN code: 4517

Check-in
Sunday, 13 May 2018
from 12:00

-Behind custom colony, Near Powai Vihar Complex, Next to shimmering heights bldg, Powai

[protected]

Your reservation

3 nights, 1 room

Check-in

Sunday 13 May 2018

To ensure a smooth check in, make sure to add your arrival time
Add your check-in time

Check-out

Wednesday 16 May 2018

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Jun 22, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

May 18, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologize for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

May 18, 2018

OYO Rooms Customer Care's response Dear Guest

We tried to connect with you but the attempt has been unsuccessful. Please share a convenient time to get in touch with you.

Regards
Team OYO

Verified Support

May 19, 2018

OYO Rooms Customer Care's response Dear Anwesha,

Our sincere apologies for the inconvenience caused to you during the stay. We contacted you and forwarded the matter for investigation, we also shared the resolution with you. We'll definitely ensure that you have a smooth experience with us in future.

Regards,
Team OYO