[Resolved] Oyo Rooms — didn't return id at check out time

ravikasyap1717

from Bengaluru, Karnataka

Jan 11, 2019

Address: 560097

My booking id was mduh0795. I submitted my id proof at check in time, but check out time hotel owner was not there and receptionist told to talk to owner. I spoked with property owner, he said he has id proof and will courier. I didn't get my id proof till now and owner is not giving any response.

I tried lot of time to oyo customer care, they are putting call in hold only and not able to solve this problem.

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Feb 15, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

OYO Rooms Customer Care's response Sorry for the issue faced. We are getting this checked for you.

Regards
Team OYO

Verified Support

Jan 15, 2019

OYO Rooms Customer Care's response Our concern team contacted you and the needful has been communicated to you. We have also shared the same over the email as well, kindly acknowledge the same. We assure you such instances will not take place. If, you need any further assistance please let us know.

Regards,
Team OYO.