[Resolved]  Oyo Rooms — different breakfast given to oyo room bookings

This is pallavi jain from delhi and i booked in orient taibah in nagpur through oyo. To my surprise they served different and bad breakfast to oyo bookings at a different room and when i complained to shweta in oyo, shw said the agm has solved it. But again the next day same thing happened and hotel management said this is oyos doing. To thr guests we give this breakfast only. Nothing of this sort was mentioned during the booking. Dont mislead your customers and start mentioning all this before booking so we are not fooled. Orient taibah took oyos name so i want to know whose fault is this or the hotel is doing it to save thr money.
Pallavi jain
[protected]@gmail.com
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Dec 11, 2017
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 09, 2017
OYO Rooms Customer Care's response
Dear Pallavi,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Verified Support
Nov 09, 2017
OYO Rooms Customer Care's response
Pallavi, we are trying to connect with you but there is no response from your end. Please share alternate contact details or good time to connect.

Regards
Team OYO
Verified Support
Nov 09, 2017
OYO Rooms Customer Care's response
Pallavi, we've been trying to call you but there is no answer from your end. Please let us know a good time to call.

Regards
Team OYO
Verified Support
Nov 10, 2017
OYO Rooms Customer Care's response
Dear Pallavi,

We are trying to contact you but couldn't get through. Please share alternate contact details or good time to connect with you.

Regards
Team OYO
Verified Support
Nov 10, 2017
OYO Rooms Customer Care's response
Dear Pallavi,
We contacted you with regards to the issues highlighted by you. We again apologise for the experience you had to go through. We have forwarded your feedback and we'll ensure that this sort of inconvenience doesn't happen in the future. Do let us know if you need any further assistance & we hope you will give us another chance to host you.
Regards,
Team OYO
 
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