Oyo Rooms — dirty room and not safe

Address: 4/5, KALI PRASANNA SINGHEE ROAD, DRUM FACTORY 1st FLOOR, Kolkata, West Bengal, 700002

Dear sir / madam,

I am writing to you to raise an issue about: oyo room bookings

The issue that i have experienced was: we reached hotel at 2.30 pm they provided as 404 and 405 keys we were 3 person
1 male 2 females,
When we entered in room no.404 room was dirty like hell extrm smell was there even room was dirty and even bed linen has dirty black legs and foot marks so we immediate close that room and went to room no 405 we entered there room was little dirty and little smelly so we did our body spry and keeps our bags we started ac first, ac has started bt not even 1 % chillness till after 1 hr mean while we started tv cable recharge was not completed so channel was not coming i simply call to reception that send the room boy ac, tv not working and also chnge the smelly linen he said we cant to anything bcz that ac is like this only you have to manage that and tv cable recharge expired so if possible will do that
Bt they didn't did that
I have called reception total 13 times that we cant seat over be linen is so dirty so plz send room boy
None of a single man came to us
After that i thought i should go down and do the complaint direct when i open room door i saw there was 4 - 5 men fully drunked roaming here n there in lobby area so i decided not to go down bcz 2 females was there alone
And its seriously not looking safe
After 3 - 4 hours of waiting we decided that we should check out from here as earlier as possible
Bcz its day time none o[censored]s helping after 13 calls so in night it would be very much risky to live there with 2 females
So we jst go down and check out hotel at
7 pm, even i did complain there also they didn't give any kind of attention after litcning all this complaint
So we went to nxt hotel we have charged 4300 bcz it was emergency for us so we have to checkin in another hotel bcz i was having 2 females with me and that hotel was not at all safe.

It occurred on: 16/12/2019

I have complaint this very same day on 16th night but till yet they are saying each n every day that we have sended ur concern to our team they will resolve this within 24 hours bt its already 5 days completed

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Yash khandelwal

Booking reference: zdwb7519