[Resolved]  Oyo Rooms — dirty room provided.. hotel manager behaved like a goon also captured my luggage.. i did not feel safe and left the hotel early

This complain is regarding the ill manner of hotel manager oyo 8664 hotel 1st choice and hotel amenties given. I feel unsafe there.

First hotel manager denied for checkin if you will do the payment online. When i asked for early check in hotel manager was not ready to update the same checkin in oyo app. He wants money for his pocket.

When i forced him to checkin the same in app he said aap dusra hotel dekho.

When i was going back to another hotel manager has taken the luggage and said pahlay 900 rs do cash or fr apna luggage lo. I felt unsafe there.

Then i checkin the room what i found was stinky and used washroom.. Torned towels and yellow bedsheet..

I checked out from the hotel in the same day itself at 6:00pm after paying him 900 but hotel manager has not updated the same in oyo app that the checkout done at 6:00pm

I had already paid for the breakfast through oyo app which was not provided to me.

Pl find attached towel photo which was provided by the hotel.

Everything was dirty there from hotel manager, room, room amenties provided, location. I cant understaand why oyo is branding these type of hotels.. These hotels are completely unsafe for every customers.. Pl look into this.

I am available on [protected] pl call and resolve.
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Jan 23, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Dec 19, 2019
Updated by shubhamrajvanshi
Bokking id for this complaint is BOOKING Id : ROUQ5362
Verified Support
Dec 20, 2019
OYO Rooms Customer Care's response
Hi, we regret to learn about the dismaying experience. Our concerned team has been notified about this and will get back to you at the earliest.

Regards,
Team OYO
Verified Support
Dec 21, 2019
OYO Rooms Customer Care's response
Hi, we condemn such experiences for our guests who stay with us. We want the absolute best experience for guest. Kindly share with us your details so that we can make up for your aggravation.

Regards,
Team Oyo.
 
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