[Resolved]  Oyo Rooms — discrepancy in billing amantran resort

Address: Purba Medinipur, West Bengal, 700029

When i have booked a stay for two days from 21st of december to 23rd of december 2018 my billing amount was rs 8160 at digha (Amantran resort).
At the time of check out billing amount showing 8640... Could not find the exact reason for such difference in the billing amount.
Disgusted with the service.. I asked for the complimentary breakfast as well and that was also not provided. When i asked the hotel management they were saying complimentary breakfast was not included in your booking. I didn't book it from the app i had a talk over the phone to one of the oyo captain and he had done the booking for me. I am just not happy with the service and especially with the discrepancy in the billing. Hope to get a revert with some helpful solutions.
Was this information helpful?
No (0)
Yes (0)
Jan 24, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 24, 2018
OYO Rooms Customer Care's response
Sorry to know this. Please share your booking ID/contact no. so that we could assist you with this.

Regards
Team OYO
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6587
    Pending
    1003
    Resolved
    4543
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information