[Resolved]  Oyo Rooms — double charging in oyo rooms

Address: Sri Krishna Nagar Main Road, Near Income Tax Circle Patna, Patna, Patna, Bihar, 800001

Booking id: dzmu3140

The payment for the booking was already done through a debit card. I reached my hotel at 1 am on 29th march. After reaching the hostel the counter manager refused to accept my online booking & ask me to pay the total amount in cash. At the time i was helpless so paid the amount of 3600 in cash. I asked for the bill, the manager said i will send it to your room. Next morning i called oyo customer care and they asked me for the bill. I went to the hostel counter, they said that the manager is not here, when he comes, we will give you the bill.

I think there is a scam going on in this hotel. I request you to take action against the hotel.

I want my refund as soon as possible.
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May 7, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2019
OYO Rooms Customer Care's response
Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO
 
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