[Resolved]  Oyo Rooms — Due to operator fault on booking canceled

Address: Manikonda

23rd Aug 2021 I booked 2 Romes in hotel sreshta hotel Hanumakonda booking I'd is OWW41074 for 5 members so the operator book for only 3 members... later I called to oyo customer care [protected] they said they can't change modification if you want for five members accommodation need to book another one or can cancell... I tried to convince hotel staff but they said need to pay extra for 2 persons or can cancel... so after somuch conversation with [protected] I canceled the rooms later I shock as I paid 3140 rs for two rooms and I got only 230rs refund with out my mistake I suffered..

No consumers complaining mode in oyo and they are doing fraud and looting customers hard earned money...

[protected] this is the consumers complaining number as they said I tried so many times but this is also a very big cheat and wasting time unnecessary..
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Oct 5, 2021
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Aug 24, 2021
Updated by Pradeepsaddi
Stupid operater mistake they charged Cancelation charges with me how it justified.. I have clear call records... what I said and

Verified Support
Aug 25, 2021
OYO Rooms Customer Care's response
Hi Pradeep,

We are extremely sorry for the inconvenience you had to face.

In regards to your concern, our team has tried to provide you with the best possible solution. Please consider this case to be an exception and therefore assure you a hassle-free stay in the future.

Regards,
Team OYO
Aug 30, 2021
Updated by Pradeepsaddi
Where is my refund Amount...
Sep 01, 2021
Updated by Pradeepsaddi
This is a new way of fraud. If OYO is not refund my amount. I will make a video and going to spread that on Social Media. As I booked for and they booked for 3 members... as I said I have all the audio recordings will share in social media.. so that any another one will cheet with them

Verified Support
Sep 04, 2021
OYO Rooms Customer Care's response
Hi Pradeep,

Our concerned team has reached to you with a proper resolution. Please consider this experience as an exception. We assure a hassle-free stay in the future.

Feel free to get back in case of any other concerns.

Regards,
Team OYO
 
1 Comment

Comments

When my amount will get credit.. looking like a new way of cheating people like this
OYO Rooms Customer Care's response, Sep 25, 2021
Verified Support
Hi Pradeep, we request you to kindly elaborate on your concern along with the details so that we could assist you accordingly. ~Dia

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