[Resolved] Oyo Rooms — Dz4281

Rexrege

from Noida, Uttar Pradesh

May 30, 2017

Address: 201308

This is regarding my booking kzue4281 which is booked for mussouri for 3 rooms. Once i booked and checked mh requirement for 7 people including 5 adults and 3 children. I have bokked 3 room but with one guest assuming that people can be accomodated.

But when i realized that i have opt for 3 guest and cancel the request within 10 minutes. It says money cannot be refunded.

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Jul 1, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

May 31, 2017

OYO Rooms Customer Care's response Dear Rexrege,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. We checked and the booking was not cancelled within 10 minutes of creating the same booking. Any amount paid would not be refunded as per the policy.You can check the same here https://www.oyorooms.com/guest-policy?oyocorporate=&country=india. Appreciate your patience and understanding in this regard.

Regards
Team OYO