[Resolved] Oyo Rooms — early check in charges

[Resolved] Oyo Rooms — early check in charges - oyo 14938 kala sai

S Sheethal Ramesh from Delhi, Delhi Jan 9, 2019

I recently booked an OYO room in Shirdi - OYO 14938 Kala Sai for 2 days. It was a prepaid booking. Check In timings was supposed to be from 12PM. But we had to check-in by 8.20AM on the same day. They asked us to pay INR 1280 as a Early Check-In Charges stating it is 0-30% of the booking amount. We paid the amount. In the bill receipt whatever we have got, Early Check-in charges shows only INR 398. What happened to the other INR 882 we paid? In the bill copy Under Others they have charged INR 882. I want refund for the other 882 INR whatever they have charged. Please find the attached bill copy. I am highly disappointed with OYO service. Kindly do the needful. +2 photos Was this information helpful? No (0) Yes (0)
Feb 15, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jan 10, 2019 OYO Rooms Customer Care's response Sorry for the issue faced. We are getting this checked for you. Regards Team OYO Verified Support Jan 15, 2019 OYO Rooms Customer Care's response As checked our team connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance. Regards Team OYO Jan 18, 2019 Updated by Sheethal Ramesh OYO CUSTOMER CARE team did call. Person named Mr.Pankaj Tiwari had called to give the resolution for the same. He doesnt even know what the issue is. We had to explain him the issue. And finally the resolution whatever he gave was ###. He said he will modify the Payment Receipt and send the new bill to us. Is this the resolution you guys give? Modifying the Payment receipt copy after we raise concerns on the same? Why was the updated bill copy not given to us on the day we checked out. After we raise complaints, you guys modify bill adding how much ever amount you wish. I asked Mr.Pankaj Tiwari to transfer the CALL TO higher management. But his reply was pathetic. This is totally worst service. I am attaching the modified Payment receipt copy as well as the Old one. Please have a look at Other Charges section in both the copies and do the needful.
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