[Resolved]  Oyo Rooms — escalation - refund and cancellation

Address: RZ E-62 Bengali Colony, New Delhi, Delhi, 110045

Hello Oyo Team,

I booked OYO Hotel with Booking ID: IOPB2380 for November 29th to November 30th. I confirmed the
booking as I paid online for the booking through my Debit Card.

Accordingly I made a mark to reach my destination. As Agartala is not a metro city, I was travelling
from Dharmanagar to Agartala by Train to catch my flight next day on November 30, 2019. I took
Kanchenjunga Express and reached Agartala at around 8.30 PM. Since I know that I booked the Hotel
Highland near Airport, I took an auto to reach the destination. Airport is not in main town and it’s
located in a secluded location of the city and difficult to get autos.
I reached the Hotel at around 9:30 PM. The Hotel Owner denied my check-in saying that they do not have
any tie ups with Oyo since last three months. I called immediately to OYO and they checked with the
Hotel Owner and asked me to book again. So why they asked me to book again as there is no tie ups with
Oyo. Secondly, while talking to Oyo they mentioned the booking was cancelled. Why should I cancel the
booking if I made a payment and took all trouble to come to the Hotel from the main City.

Agartala is a remote city and airport is situated in such a remote place. I took my life at risk as the
Hotel Owner somehow managed an auto for me by calling some of his known person. I somehow reached the
city and got a Hotel Woodland Park. In the middle of the night do you think it would be feasible to
check in hotel to hotel to find if Rooms are available for me?

I paid higher charges for one single person to stay in a double bed as there was no available room.

Now my Question is:
1. If you don’t have tie ups with hotels in Agartala – why do you keep on advertising on the
website. When I try to explain this, you want to cover this up by saying that the Hotel Owner is lying.
2. I as a customer faced not only harassment by calling OYO and not resolving the issue.
3. I got email saying the issue was resolved. No refund was made and I paid extra high charges
commuting from one location to other and again to airport.
4. This can be a very good story for media to highlight if I contact them. I can also post in all
social media and mark email to OYO higher authorities.

What I want now?

1. I want to get the refund of whatever I paid?
2. I want compensation for commuting to and fro and again to Airport.
3. I want compensation for staying in different hotel not OYO affiliated which I paid higher
price.

I keep getting calls from different Relationship Manager without resolving my issue. I can be reached
at [protected].