[Resolved] Oyo Rooms — extra booking for room without completing the older booking

[Resolved] Oyo Rooms — extra booking for room without completing the older booking

M mridul98 from Ernakulam, Kerala May 5, 2018

I have booked room on may 3rd may 4th I given checking time is 9pm on 3rd may Iand i checked on 4th may 12:00 the hotel staff say ur check out time is over and pay one more day i payed the amount. I only stayed 15 hours then the amount of next day is payed the time period the old booking is not complete on the 4th may i checked out at 10:00 pm. I stay only 25 hours they pay two days rent. Iwant to return my may 4th to may 5th booking amount because i leaved the hotel may 4th 10pm so complete 24 hours and 1 hours they take 2 day price I want refund cash for last one day 3rd may to 4th may booking id - htldvdp6aj 4th may to 5th may booking id - htlk3dsvc2 I didnt stay for the 4th may to 5th may booking only one hour The amount for one hour deducted and balance amount credited to my account Was this information helpful? No (0) Yes (0)
Jun 5, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support May 05, 2018 OYO Rooms Customer Care's response Hi Mridul, We apologize for the trouble. Your concern has been forwarded to a relevant team and they will connect with you soon in this regards. We appreciate your patience and understanding in this matter. Regards Team OYO Verified Support May 05, 2018 OYO Rooms Customer Care's response Dear Guest, Please refer our late check-out policies on this link: https://bit.ly/1RUEQho. We appreciate your understanding in this regards. Regards Team OYO
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