[Resolved] Oyo Rooms — extremely unprofessional service

Surya Dash

from Kuchaiburi, Odisha

Dec 29, 2018

Address: 769012

Website: www.oyoromms.com

I had booked for a double occupancy room at fanindra guest house (Oyo property id oyo7111) on 24.11.2018. The booking id was dqrt4859. I subsequently paid rs 3096/- on 27.12.2018 through online payment towards 2 days booking charges

After reaching the property on 28th morning the reception told me that they do not have business with oyo anymore & did not allow check in. I immediately spoke to your customer care. The customer care told me to shift to a separate property 1 km away.

As i had to leave for son's exam immediately, i told customer care that shifting now is not possible. He told me to cancel the booking, which i did immediately. However after cancellation only rs 1499/- was refunded to my account instead of rs 3096/-.

I am surprised on the recovery amount as i have not availed the services of oyo for the room.

Further, i hope that oyo would improve its service in providing bookings in future.

Regards,

Surya k dash
Uditnagar, rourkela

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Feb 3, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2019

OYO Rooms Customer Care's response Dear Guest, We are extremely sorry for the disappointing experience. Our relevant team will get in touch and get this checked for you.

Regards
Team OYO

Verified Support

Jan 02, 2019

OYO Rooms Customer Care's response Hi, The full refund is initiated from our end and will get refunded in 7-14 working days. We have also dropped mail-in regards to the same on your registered email id. Let us know for any other assistance.

Regards
Team OYO