[Resolved]  Oyo Rooms — Fake and misleading images were uploaded of an average hotel in the name of OYO Townhouse 453, Malviya Nagar, Jaipur, Rajasthan

Booked a hotel after seeing its photos on OYO app. After going there it was found completely different. The hotel was actually situated in a very busy market place and the room was very small, congested and not clean enough. It's really difficult to park my vehicle there. Not even a restaurant was there in the property but Oyo has mentioned the photo of a bar also. Not a single real photo of the property is uploaded on the app. All the photographs happen to be fake and misleading. Customers like us get trapped after viewing such fake photographs and misleading reviews on the app. This is a clear case of fraud and cheating. OYO Rooms is continuously loosing its reliability and professionalism. My booking ID was E5WB9592.
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Oct 7, 2021
Complaint marked as Resolved 
Team OYO has verified the complaint and returned 25% of the booking amount as a token of apology for posting misleading photographs of the hotel on the OYO app.
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 05, 2021
OYO Rooms Customer Care's response
Hi, this needs our immediate attention and we would surely want to connect with you on this.~Dia
Verified Support
Oct 06, 2021
OYO Rooms Customer Care's response
Hi, as checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us. ~Team OYO
 
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