[Resolved] Oyo Rooms — fake hotel with worst hospitality*oyo 5227 hotel new bharat

Abhijeet Maity

from Delhi, Delhi

Dec 27, 2018

Address: 110005

Website: www.oyorooms.com

This is my third booking from oyo and i experienced unexpected horrible hospitality.
I booked 1 room for 3 persons from 25th to 26th (Check out), in which the service what i received from *oyo 5227 hotel new bharat* in nainital, uk. Are unexpected and worst one which i never expected from oyo till date.
Following issues are:
worst staff, arrogant attitude
unclean room for check-in
no amenities provided by the hotel, such as soap, shampoo, towel and etc.
greysar not working from the day we check in and they just only provide one 5ltr of warm water in the temperature of 2 degrees in nainital.
without my permission they taking my phone for cross-checking the hotel price through the app but that staff cleverly submitted 5* review which is very annoying.

*, in brief, this hotel is so horrible that i will not recommend this hotel for my enemy also.
This is my booking id:hbsy7831

Oyo should check their hotel before they listed those on their website.

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Jan 30, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

OYO Rooms Customer Care's response Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO

Verified Support

Dec 29, 2018

OYO Rooms Customer Care's response Abhijeet, We do not want our guests to suffer from any inconvenience and for the same we're again extremely sorry. Considering your feedback the relevant team will work on it aggressively and make sure that you do not face the hassle again. Hope you give us another chance to host you.

Regards,
Team OYO