[Resolved]  Oyo Rooms — fake / misleading clarification by oyo to our complaint regarding cheated by oyo in dubai, rooms not allotted even after confirmation voucher

Address: Gurgaon, Haryana, 400078

Website: oyorooms.com

Received call from oyo on 10 jan, provided all information and details how we got cheated by oyo in dubai.
Again received call from oyo on 12 jan.
1. It is informed that my booking is cancelled by oyo as i have paid advance. I request pl refer confirmation voucher. Further i had booked through booking.com and my booking is cancelled by oyo.
2. It is informed that oyo sent message on 15 dec about payment of advance. Pl refer email from oyo on 16 the dec wherein it is clearly stated that i can pay in the hotel.
3. It is informed that oyo local agm visited hotel on 1st jan at 9 am to discuss our issue, however we had checked out. This is wrong and misleading information provided by local agm. We called him many times, however i have not received a single call from hom. We were in the hotel till 10.30 am, he had told us that he is having weekly off and cannot come to hotel.
4. It is informed that we were provides alternative accommodation and we were comfortable. I have already informed that being 31st dec, all hotels in dubai remains fully booked. The reception ask us to deal directly with them. For. Only room available with them and we. All 8 persons will have to share this room. We paid rs.16000 for this single room for one night and we 8 persons shared this room with single washroom. Oyo has spoiled. Our holiday and our claim for compensation remains unresolved.