[Resolved]  Oyo Rooms — fake offers and fraud services

Address: Mumbai City, Maharashtra, 401107

Dear oyo team,

Package i'd kmsu0235
(7th feb to 12th feb 2019)

What should i say about your package nothing went smooth as per your itinerary

So let me start with issue

1 flight cancelled (Didn't get accommodation) plans got changed without our acknowledgement.
(Loosing my income 5000rs for single day)
First received provisional voucher and when i receive final voucher flight time were change
But at 11.30 clock in night i receive call where i am told your flights are cancel of morning 8 clock and next day will schedule your flight
Communication from your end was so late and nobody bother to inform me earlier

2 voucher provided only 1 day prior and they made changes in final voucher as compared to provisional voucher.

Pls understand how could u make changes without informing customer from your end it is my hard earned money which i have spent

3 sim didn't provided (I have to pay 400 thb for sim)

4 season pattaya hotel didn't provided wifi connection in room,

Also didn't get proper room service,

3000 thb get stolen from inside my suitcase

5 didn't get water sports at coral tour, as it was not mentioned in provisional voucher that i have to pay from my own pocket
(I have to pay 4000 thb)

During return from coral iceland speed boat engine goes failed, we were stuck there for almost 1 hr

Lunch was worst, like i never seen it before.

6 transfer from pattaya to bangkok very early, we waited for 2-3 hr in lobby for check in, (Wich kind of tour plan is this?)

7 bangkok hotel (Grand alpine) worst hotel ever experienced.
View from the hotel window was like india zopad patty
Cockroaches are there in room, breakfast was also worst, reception is useless no response for any complain. (Have you guys checked reviews of this hotel before booking?)
Every customer complaining regarding this hotel

8 nothing was there in city tour,
We directly went to 2 temples, that's it.

9. At the end, air tickets booked 2 sperated sit for us.
1 sit at left side of walk way & 1 sit at right side.

10 i was on my first ever honeymoon,
Which you guys spoiled very effectively and the worst customer experience one can have in his whole life

From your end no communication was made and i was like whether i am going on a package as i was only managing all the things
No support was provided to me from your operation team and they give a call on last day and tell whatever is written in final voucher u will get that only
Common guys on last day who will go through voucher

I trusted oyo as a brand it was a complete failure from your end which make me thinks why i choose oyo package

I want compensation regarding this, else will go to consumer court and take strict action against you as you have not delivered anything as per expectations of provisional voucher provided by oyo team.

Please find attached some of the pictures i clicked for proof.

Thanks & regards,
Harshad vasoya