[Resolved] Oyo Rooms — fake promise against refund amount and miss behave alzo

Ankit wadhwan

from Meerut, Uttar Pradesh

Dec 14, 2018

Address: Meerut, Uttar Pradesh, 250004

Dear sir i want too claim my refund against booking id hqgm2640 they will say my amount will refund in 14 days but i will call again couster care after 12 day they will say your amount will refund in 2 days when i will call 5 days after they will say your bank detail will not available in our record when i will say i will provided the details before they will miss behave me and disconnect the call and say you will repeat same thing and disconnect the call
So i want too a strictly action aging on it

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Jan 16, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2018

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Dec 16, 2018

OYO Rooms Customer Care's response Our concern team contacted you and we hope the needful has been communicated and the refund has been initiated for the same. We assure you such instances will not take place in near future.If, you need any further assistance please let us know.

Regards,
Team oyo.