[Resolved] Oyo Rooms — fake promises and not helping when facing issue with the hotel

Drgokul Raaj

from Bengaluru, Karnataka

Jan 16, 2019

Address: 560038

Website: www.oyorooms.com

My booking id : gxsf3174 i had booked room for 1 nights stay at hotel pmr bangalore with my family. It was a horrible stay at there as the hotel room was so dirty. There were lots of hair on the bed as they might have not cleaned the room earlier.
Telephone of room was not working.
There was no electricity in the washroom
Flush of the the washroom was not working, there was no cold water in the tap, and you want believe that scolopendra was there in the room.
This hotel is worst hotel and i have to checkout before.
Attitude of hotel staff was not supportive in this case.

Call me at [protected]

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Feb 18, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2019

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Jan 16, 2019

Updated by Drgokul Raaj Oyo just playing a game...I didn't get any calls from Oyo...they are putting my call on hold and hanging it...very disappointed and I need a immediate solution

Verified Support

Jan 17, 2019

OYO Rooms Customer Care's response Dear Guest, We believe our concern team contacted and communicated the needful. We assure you such instances will not be repeated in the near future. Let us know if you need any further assistance.

Regards
Team OYO

Jan 18, 2019

Updated by Drgokul Raaj I need my money back and refund my money