| Address: Pune, Maharashtra, 400014 |
Sunday I booked deluxe room in hotel primrose regency in Pune for 8th April. I confirmed with customer care executive of Oyo that I am going with my mother and 2 maasis, they 3 senior citizens, is it possible for we 4 to get one big room and he put our call on hold and checked with hotel and told us that it is possible but we will have to pay 1265 instead of 960. We said ok and confirmed it. But when we went to hotel, hotel guy started asking 400 RS extra apart from 1265 and started talking rudely and misbehaving with my mother who is senior citizen. When we call Oyo customer care, they said they can't help it and we have to pay. When we told hotel guy that we will pay he said I will not give us room now and started talking very badly with my mother and maasis. And told us to go. And we were left roomless and even Oyo staff didn't help us. Though we booked another hotel which is far from where we have to go and it is sheer disappointing from Oyo people to make false commitment. If they would be charging more for 4th person or if it is not possible, he should have told us, we would have decided on Sunday itself. Even after telling Oyo customer care guy on Monday to check phone recording still he was not cooperating . I used Oyo for first time and it was sheer disappointment. I would suggest you to train your staff to commit only what you can afford Was this information helpful? | 
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