[Resolved]  Oyo Rooms — false information and stressful experience with oyo

Address: 411021

Oyo booked a hotel for me and send me the confirmation msg with all the details. I paid for the same in advance. Next day i get a msg saying your booking is been cancelled since you didn't pay for it. When i called i spoke for almost an hour and tried to get my booking and informed them that i have a cancer patient, small baby and paralytic mother with me and if you are telling me at the time of leaving my place that its cancelled what do i do. But they kept on repeating their official phases and didn't understand my point. Finally one sensible guy picked up my call and told me yes your booking is confirm but hotel don't accept local i'd proof for which i was not informed. All three o[censored]s had local ids since we have recently moved to pune from mumbai. I don't understand in this scenario where did i made a mistake and got charged for whole booking amount of 2950. All this experience was really stressful for me and my family. I have wasted lot of my time, energy and money coz of oyo. When dealing with such a difficult disease saving every penny is important but i am sure oyo will not understand since they know only official phases. Thank you oyo i will never use you in future :)
Ashvini marathe