[Resolved] Oyo Rooms — false promises by the oyo and support team.

Avula Anthony Sampath Kumar Reddy

from Hyderabad, Telangana

Mar 7, 2019

Address: Gurgaon, Haryana, 500038

As promised during the booking of the hotel the below things are to be provided by oyo but they didnt provide me.
I booked a home with kitchen with booking id "fltd7542", the failde to proide the below facilities.
# attached kitchen, with minimum utensils to cook and serve the own food.
#induction stove to cook food.
#bed sheets
#bath tavals
#toiletry kit
#television is not working
#room is not clean as expected, they are cleaning the premises of room after we have checked in
#reception guys are rude against the customers
#raised issue regarding this but didn't receive any response from the oyo team
#almost called 20 times to get the issue resolved, but i didn't get any response from oyo team
#each and every customer representative has promised that i will get a call from the concerned team to resolve the issue.. But i didn't get any response.
#customer support is not responding i have raised 2 complaints regarding this but didnt get the proper response.
#instead i asked them to chanage the room, but they failed to do so.
# i have all the issues because of that room in oyo so i asked to refund my money back as i was not satisfied.
Note : registered mobile number for booking "[protected]"
Could you please do the needfull.

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Apr 9, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2019

OYO Rooms Customer Care's response Dear Guest, We are extremely sorry for the disappointing experience. Our relevant team will get in touch and assist you shortly.

Regards
Team OYO

Mar 07, 2019

Updated by Avula Anthony Sampath Kumar Reddy I got the call but they are behaving in a rude manner, like they are blaming me that they have provided all the things which have mentioned. As a customer I know whether they have given those things to me or not. If required I can even provide evidence from two of my friends who stayed in the same room with me on that particular day. If needed will produce as evidence not a problem.
Regarding the booking, i have called the customer representative to confirm whether i will be provided the kitchen with minimun requirements for cooking or not. As per the call he said like they will defnitely provide those things.Beacuse of that confirmation only i made the booking confirmed.
After checking into the room again I called the customer they said like they will work on that.I even asked them to change the rooom if they cannont provide kitchen. But they didnt do that and they even not responded on that day. Instead they are responding after raising the consumer complaint.
But as I recieved the call from OYO guys he is literally blaming me that they have given all the things like toiletry kit, bath tavals and bed sheets.But I didnt get those things at all, I have evidence of two of my friends who stayed with me on the same day in the same room.

Verified Support

Mar 07, 2019

OYO Rooms Customer Care's response We believe our concern team contacted and communicated the needful. We assure you such instances will not be repeated in the near future. If, you need any further assistance please let us know.

Mar 07, 2019

Updated by Avula Anthony Sampath Kumar Reddy First this complaint should be resolved for me.. I am least bothered about the future problems. And that to am 2oo % sure that I will not prefer Oyo in my future.