[Resolved] Oyo Rooms — fine for dirty bed sheet and misconduct

[Resolved] Oyo Rooms — fine for dirty bed sheet and misconduct

P Pratibha pd from Mundi, Madhya Pradesh Nov 10, 2017

We booked a room in bhopal at hotel named midland palace for one day. When we checked out and almost reached the main gate, the manager called us and told that your bed sheet is somewhat dirty (Blood drops) and charged us 500rs as fine. His way of talking wasn't really pleasant and cooperative. He informed this to us with literally 4-5 of the hotel workers present. I was so embarrassed that i couldn't even ask where the blood is and i came out being fined. He didn't even give us any sort of receipt for that fine. I'm highly pained by this kind of service from oyo and have decided to never book with them again. Was this information helpful? No (0) Yes (3)
Dec 19, 2017 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Nov 11, 2017 OYO Rooms Customer Care's response Dear Pratibha, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard. Regards Team OYO Nov 16, 2017 Updated by Pratibha pd Booking id - HDJP1749 Verified Support Nov 17, 2017 OYO Rooms Customer Care's response Dear Pratibha, We again apologise for the trouble you had to go through. This certainly isn't the experience we want for our guests. We assure you we'll take care of your stay next time you choose to stay with us. Hope you give us another chance. Regards Team OYO
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