[Resolved]  Oyo Rooms — flight issue / refund issue / non responsive

Address: 400092

Hi Sir,

I have booked my international holiday package with Oyo holidays.
*They booked a flight without language and made me to pay there, as per commitment they said amount will be refunded but no response after returning from holidays.
* Same issue again while returning they gave a connecting flight of different companies. so as per international and domestic language rules i have to pay them extra for 5Kg because for domestic its 15kg allowed and for international its 20kg
* they never reply on any mail
* Activity promised was omitted without information.
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May 19, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2019
OYO Rooms Customer Care's response
We really apologie for the trouble caused to you. Please share your booking ID or contact details so that we can get in touch with you.

Regards
Team OYO
Verified Support
Apr 08, 2019
OYO Rooms Customer Care's response
We really apologie for the trouble caused to you. Please share your booking ID or contact details so that we can get in touch with you.

Regards
Team OYO
Apr 09, 2019
Updated by Kaps99
PKG-MNUQ2039
contact me on on register mobile
Apr 17, 2019
Updated by Kaps99
Please update.
Verified Support
Apr 18, 2019
OYO Rooms Customer Care's response
We contacted you regarding this. We assure you we'll work on this so that such instances do not occur again in the future. Also, our team will ensure that you have a hassle-free stay experience. Let us know for any other assistance. 
Apr 22, 2019
Updated by Kaps99
I have not received my refund, what about that?
please give final resolution I am just getting a repetitive call from your team.
Asking about the same scenario. I have already mailed you many times.
May 13, 2019
Updated by Kaps99
Hi Sir,

Still waiting, your team is just saying we have refunded your amount but not sharing account no they have reversed, its long time just for simple query.
They are unable to resolve.
May 13, 2019
Updated by Kaps99
Kindly help
May 16, 2019
Updated by Kaps99
Hi Sir,

Still waiting for a solution, query not yet resolved.
 
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