| Address: Dhanbad, Jharkhand, 826001 |
Sub:- for harassment of my patient by oyo.
It was one of worst & inglorious behaviour done by all the senior team including 'guest experience manager named mr. Vikash[protected], attended me), mr. Omkar singh (Attended me at 15-12-19, at 7:am, who assured to provide resolution in 20min.& sent me at 'sai guest house), reaching there with my patient again was not allowed to check in before 12:00 (Noon) as it already mentioned before comming about 'early check-in at 6am.
During theperiodsmr. Naveen, mr. Rajesh, etc who attended my calls & put me on hold upto 40-45min. But till evening nothing was done.
During this course, i might have connected to oyo & had chin-wag around 37 times since morning 6:30am to till 3pm, noon & shared about condition of my patient who being treated at aiims. Who could not have proper rest & medicine only because of your worst & henious act
During this course, my patient & my kid's all were staying at railway platform because we all were unknown about city & it's location thoroughly.
*finally, i somehow checked-in at fort in, goriya tola (Oyo flagship 42717). I've to be staying here upto 2-4 days depending upon treatment at aiims, patna.
* my first book was at (Oyo 22740, booking id bazn4836, but was shifted by you without informing me, than was shifted at sai guest house (Oyo 10945, booking id live 4953, by you only but reaching there they denied me for check-in & forced me to pay rs 2600 & it was assured me to pay 1576 per/day, your manager had talked to sai guest house manager infront of me but they didn't listen to your manager.
* agin i came at railway station & connected to oyo customer care & shared & requested for needful but was only kept on hold & hold upto 30-45min. (Recording, attached)
* during this period, no call back was done by oyo is inglorious & unprofessional at all. I only have to spent rs[protected] by ola & all for worst shifting.
I've kept each & every recoding & gonna provide to hon'ble court.
Really shame on you & fot your entire gurst experience managers.
Do learn some professionalism & complaints handling skill's.
I'll sue you to hon'ble court before long for harassment & negligence by you.
Best regards
Manjay kumar.
(Sarc it group, dhanbad, jharkhand)
No:- [protected] (Registered no: at oyo)
Alternate no: [protected], [protected]
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