[Resolved] Oyo Rooms — for refund

Nilesh bhangale

from Indore, Madhya Pradesh

Dec 14, 2019

Address: Indore, Madhya Pradesh, 452001

Oyo app used fake name on app and when we visit on holet then hotel name are different. For same resion we cancel my booking then her employe are told me it's not refundebal. This app are fake and cheeter with all peoples. Customer care no also not provide proper support. And using abuse language when we took with as. This is very bad and kindly do action on this app. Karndeep also be one of her employe. He also not sold my problem. Only he put the call on hold. Or cut the call from oyo sides. This is not good. Thanks
Jeevan patil
Booking no [protected]
Booking id - bgcm9310
Booking i'd[protected]
Holet name - collection on side but actually name is kalptaru hotel.

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Feb 6, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

OYO Rooms Customer Care's response Hi Guest,

We sincerely apologize for the inconvenience caused to you. Providing our guests with best hospitality services has always been our priority. Our concerned team will connect with you at the earliest.

Regards,
Team OYO

Verified Support

Dec 18, 2019

OYO Rooms Customer Care's response Hi Guest, we worked on your concern raised and addressed it for you. Your feedback has been logged with our concerned team. We request you to take this inconvenience as an exception. We hope to serve you better in the future.

Regards,
Team OYO