Oyo Rooms — formal complaint: oyos failure to provide paid service and refund

Address: Meerut

I am writing to file a formal complaint against OYO for their failure to process a refund for a booking where the service was not rendered. Despite paying in advance, my room at OYO Flagship Hotel Park View 1 was unavailable upon arrival. This caused significant inconvenience and distress.

Booking Details:

Booking ID: IQ6K8369
Hotel: OYO Flagship Hotel Park View 1
Check-in Date: 10 Jul
Checkout Date: 11 Jul
Number of Rooms: 1 Classic Room
Issue:

I arrived at the hotel to find my reserved room was not available.
Despite multiple attempts to resolve this through OYO’s customer support, the issue was not addressed.
OYO has denied my refund request, citing their policy, even though the service was not provided.
Evidence:

I have attached relevant documentation, including booking confirmation, email correspondence with OYO, and evidence of the service issue.
Request: I seek your assistance in obtaining a full refund for the booking and appropriate compensation for the inconvenience caused. OYO’s failure to provide the paid service and their refusal to issue a refund necessitate your intervention.

Thank you for your prompt attention to this matter.

Sincerely,

MD AARIF
Mobile Number: +91 [protected]
Email: [protected]@gmail.com