| Address: Tiruvallur, Tamil Nadu, 175131 | | Website: www.oyorooms.com |
Sir,
I am seeking thorough investigation/fir against managing director/concerned executive of m/s oyo rooms travel services pvt. Ltd regarding cheating dishonestly, fraudulently induces me and wrongfully loss to me in the name of false and frivolous policy from the customers from various countries including india. I booked 1 rooms in a hotel in shimla himachal. But they show as hotel sai satya in at website but when we reached shimla i was shoked that it is not a hotel it's a residential apartment and away from 10km from shimla i was with my family and small 1yrs dauther with me i even don't feed her because it's a silent area i called customer care but they did't answer my call. Really to much unsatisfied with the wrost oyo rooms. The whole amount was catched/taken by you i. E oyo rooms in the name of illegal policy and peanut fund. It was falsely told that more than that of the amount was kept by hotel management on account of loss occurred due to cancellation. On contacting the hotel, it was said he has no information about refund, theafter it was confirmed telephonically by you that not a single penny will be given to hotel concerned while as you i. E oyorooms charged big amount in the name of hotel but hotel concerned is refusing the same.
The preliminary investigation in this case or similar to this is required to investigate as how the money generated and at what sources this money is used. It is further required at this stage any criminality connection is attached with the transaction of the said company i. E oyorooms travel services pvt. Ltd and do the needful.
Regards
Gourav ahuja
Enclosed the details-
Booking id - vejl5016
Name - rosario dsouza
Amount paid - 6612/-
Contact no - [protected]
Was this information helpful? | 
we are not checked in at Apartment and i go through the hotel owner that told that our Hotel Sai Stay inn is Full so That's the reason they gave apartment.i am very poor guy in my whole family and collect money from past last year to Give Tour to my Family but my whole tour was spoiled.Request you to Please Refund my amount.
We investigated the matter at our end and shared the best possible resolution with you. The amount has been charged as cancellation charges. You can check the same in the policy, which is mentioned in the confirmation voucher. We appreciate your understanding in this regard.
Thanks,
Team OYO