[Resolved] Oyo Rooms — fraud done by oyo rooms

rohit_Sol

Nov 26, 2018

Address: Gurgaon, Haryana, 122001

Website: www.oyorooms.com

Oyo room didn't provide room after giving booking confirmation. I reached udaipur with my family on 19th nov. 2018 at 10:30 pm. I booked 3 rooms for 6 guest but the agent in udaipur had only 3 guests updated in his system and so, he completely deined to give rooms. I called oyo rooms but they didn;t help to provide me rooms.

I was forced to search other hotels with my 2 years old daughter in the midnight. My 2 years daughter was sick due to in search of the room in midnight in new place due to cold wather. My wife was not secured travelling in road in midnight to search rooms. Oyo has done fraud with me. My wife, daughter, son and i suffered in midnight. We traveled around 3 km or more to get other room keeping security and all in concerned.

I want to file complements against oyo rooms for cheating, fraud, fake commitments and mental harrsment.

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Jan 3, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2018

OYO Rooms Customer Care's response Our apologies. This is not the experience we want for our guests. Please share your booking ID/contact number and we'll look into this for you.

Regards
Team OYO

Nov 27, 2018

Updated by rohit_Sol Booking( EDXS8491 ) Escalated

Nov 27, 2018

Updated by rohit_Sol OYO Team,

I have also talked to my advocate regarding this issue. I want to send OYO a legal notice with all the charges.
Kindly provide me your complete address to send a legal file.

Thanks

Verified Support

Dec 01, 2018

OYO Rooms Customer Care's response Dear Guest, Our concern team contacted and communicated the needful. Also, please share your account details so that we can get the needful done for you. Let us know if you need any further assistance.

Regards
Team OYO