I made a booking with booking I'd : WMUG3216
and when I was checking out I was asked to pay : 2095/- inr. Bt I made booking of inr 1922/- then I called oyo coustmer care at 12:06 pm and asked about the difference and I was told ... 74/- RS for my food and 99/- RS for my WIZARD MEMBERSHIP. then I asked what's the benefits of wizard membership. I was told by Mr. Dheeraj Kumar ( oyo guest experience manager) that I will get 5% discount on all wizard hotel and 10% on same hotel everytime if I book it again in future. Then I paid the amount 2095/- from my debit card. At 12:36 pm. And made another booking with I'd RMCF4309 BT I DIDNT GOT 10% discount. I called the oyo coustmer support again and I was told : THAT THEY CANT DO ANYTHING NOW AFTER PAYMENT IS MADE I WILL NOT GET any REFUND or And I will also not get 10% discount in future for 1 year and also they can't cancel my membership and I will only get 5% discount BT I paid for 10% WHY I HAVE TO PAY FOR THEIR MISTAKE I WANT THEM TO RESOLVE IT. SS ARE ATTACHED BELOW
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Dec 22, 2018
Complaint marked as Resolved
Given me appology token
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2018
OYO Rooms Customer Care's response We will get the same checked for you.
RegardsTeam OYO
Dec 20, 2018
Updated by Ar pulkit Someone from oyo called me and said that he will mail me the apology token and also imform the dept and if i will make a new booking i will get discount and when i called them they said nothing is mentioned here regarding the same complaint.
Dec 20, 2018
Updated by Ar pulkit Again they are just fooling the coustmers and i have voive recorong also i[censored] want o can share that
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