[Resolved] Oyo Rooms — fraud telecaller

Joshi Pratik

from Bulandshahr, Uttar Pradesh

Aug 22, 2018

Address: Kolkata, West Bengal, 700052

Website: www.oyorooms.com

I was booking a Hotel in Katra through website. Just before the payment, I got a better rate in another website.Within 5 mins, Oyo telecaller calls and asks the reason for not confirming the room. I said i am booking a Deleuxe category room @ Rs.11, 000 from other website where as, Oyo is giving the same category at Rs11800. That guy, name Bharat Bhushan, asked me to hold the line so that he can check if any discounts are there. He then said he is giving me same category room at Rs.10001. I confirmed with him that if it is the same category and he replied yes to it. I asked him to send the mail and i will confirm the booking. In the mail, he did not mention the category of the room and i got bit suspicious. Immediately i called their customer care no. and came to know that he had changed the category to Classic, which is lower than Deleuxe. I raised this issue of lies and fraud but still waiting what action is being taken against him. Whenever i called them with the ticket no., they say that their system is slow and ask me to repeat my problem and then say that they are looking on it and their senior will call back. i got a call once but he said if payment was not done, then what is the issue?? So they lie and then they are ok if payment is not made.

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Oct 9, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2018

OYO Rooms Customer Care's response Dear Pratik,

Regret for the inconvenience caused, We have taken up the issue and we will ensure proper investigation so that you get the best response to the concern. Kindly help us understand the issue more aptly by sharing your booking ID and contact number.

Regards,
Team OYO.

Aug 28, 2018

Updated by Joshi Pratik Booking id is RVEX4159

Verified Support

Aug 29, 2018

OYO Rooms Customer Care's response Dear Joshi,

Our concern team had contacted you and we hope that the needful has been communicated. We further assure you that such instances will not take place in the near future. If, you need any further assistance please let us know.

Regards,
Team OYO.

Aug 30, 2018

Updated by Joshi Pratik Yes a person named Pankaj Tiwari contacted me and said that you people have taken action against the person but what actions have been taken, he was not saying. After a while, he said that he has been shifted from the call center. He also offered me the same room which i wanted at Rs 10001. As i have done the booking from other portal, i said have to check if cancellation can be done. He said he will call to confirm. Am still waiting for his call. More over, I have done the booking at Rs 11, 000 and if I cancel, they will deduct 20%, so which means, i will get Rs8, 800.
It seems a loss to me.
You people cheat, and then dont stand by your words.
I have used OYO before and but regret to say, as name is getting bigger, service is going down.

Sep 02, 2018

Updated by Joshi Pratik Well Now these frauds have sent me an email, via [protected]@oyorooms.com, that the tried to contact me multiple time thru calls and sms but i was not reachable and as a result they have cancelled my booking. Guys, dont steep so low. Really you people now are good for nothing.