Oyo Rooms — got two bookings for same dates and not providing refund for the one booking

Prasang Awasthi

from Mumbai, Maharashtra

Dec 11, 2019

Address: 9th Floor, Spaze Palazo, Sector 69, Gurugram, Haryana, Vellore, Tamil Nadu, 122001

I made a booking in Krishna living oyo room 439 on the basis of discussion with Oyo executive. He told me that I will be getting refund once I check into the another oyo property but instead of repeated calls to oyo they are not looking into this and not able to provide anything related to this refund of the hotel booking. I have two bookings on Oyo property for the same dates 11th December to 13 December but I'm not getting the refund for the previous hotel booking that is for oyo 40195 hotel tejasvi. Please help me out to get the refund for the hotel booking. I am also attaching the Paytm voucher for hotel booking along with the recording that I had with oyo executive for refund of the amount that I paid through Paytm. please don't play such dirty trick to get a booking on the same date for that I had previous looking and I request you to refund the money as soon as possible.
Sent from Yahoo Mail on Android

Was this information helpful?

No (0)

Yes (0)

OYO Rooms customer support has been notified about the posted complaint.

Dec 11, 2019

Updated by Prasang Awasthi Oyo contact number is [protected]. I have 2 booking for same dates but they are not providing the refund for one booing that they had mentioned.
I also have the recorded discussion with Oyo executive that once I check in to other oyo hotel I will get the refund for previous booking for the se date.

Dec 11, 2019

Updated by Prasang Awasthi The second booking was made by Oyo executive and I paid for the booking as per below screenshot.

Dec 11, 2019

Updated by Prasang Awasthi Hello sir, Oyo room is playing dirty tricks to book the hotel erroneously. I booked rooms it was very dirty and smelly I contacted Oyo executive and he told me to make another booking and I will get refund of previous booking once I make the payment. Please curb these practices of Oyo room to fraudulently inducing customers to make multiple bookings. Thank you

Dec 12, 2019

Updated by Prasang Awasthi I got a call from Oyo social media person that if someone from Oyo has committed that I would get refund then I will get refund but later in the mail they mentioned they can't provide refund. Although I have recording of their customer care in what ch he mentioned that I would get refund if I book another hotel

Dec 14, 2019

Updated by Prasang Awasthi I got the mail from mohd jahanagir that I will get refund between 7-14 days and their team is sending mails to me to refund amount to guest instead of sending mail to Paytm. After that Prabhjot Singh from Oyo told me again that I need to contact Paytm as they will not be able to process the refund.

Dec 14, 2019

Updated by Prasang Awasthi Hi I am attaching screenshot wherein I a told that I will get refund but when I connect to oyo they are again saying that I need to connect with Paytm. And their executive is sending mail to me to refund the amount instead of Paytm.

Verified Support

Dec 18, 2019

OYO Rooms Customer Care's response We wish to inform our team is already working on your concern and shall update you shortly.~Avi

Dec 24, 2019

Updated by Prasang Awasthi Hi sir I was told that I will get payment within 7-14 days but still I don't have any update as of now whether I will get payment or not. Please look into this matter and expedite this.
Thank you.
Prasang Awasthi

Dec 26, 2019

Updated by Prasang Awasthi Hi Oyo team is not providing refunds. Please help to get my money from fraudsters.