[Resolved] Oyo Rooms — guest entry issue

[Resolved] Oyo Rooms — guest entry issue

S Sachin95 from Noida, Uttar Pradesh May 19, 2018

For my current booking at 9380 starr rooms ; receptionist is saying that guest cant enter into the room. They are allowed only at the reception only. Also he is also asking me to show this term in hotel policy that guest are allowed inside the room or not. Also saying that this is my hotel. My hote my rules ; so only my rules will be fillowed Kindly take this issue seriously & revert me back or take an immediate action for this. Was this information helpful? No (0) Yes (0)
Jun 25, 2018 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support May 19, 2018 OYO Rooms Customer Care's response Dear Guest, Our sincere apologies for the inconvenience that has been caused to you. Please share your booking id with us so that we can look into it for you Regards Team OYO Verified Support May 21, 2018 OYO Rooms Customer Care's response Dear Sachin, We would like to inform you that, some hotels may deny entry of visitors to rooms or allow in the common area. Please confirm with the hotel before inviting visitors. The same is mentioned on the guest policy. We appreciate your understanding in this regard. Thanks, Team OYO
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