[Resolved] Oyo Rooms — harassing and miscommunication

[email protected]

from Savantvadi, Maharashtra

Apr 30, 2018

Address: Pune, Maharashtra

This is to bring to ur notice that making fraud while booking with ur represtative...
I had been waiting for 45mins early moring and 4times called in customer care and they make me on hold for 10mins each.
Finaly they are charging me 25%extra for early check in.
Kindly go through ur IVR and confirm what was communication made to me..while booking.
I need compensation for this harshment else i will escilate this matter.
If i m wrong then i need conversation recording made with that lady while booking made...

Regards
Prabhat kumar
[protected]

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Jun 14, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

OYO Rooms Customer Care's response Hi Prabhat,

We apologize for the inconvenience caused to you. We're getting this checked for you and appreciate your patience in this regards.

Regards
Team OYO

Verified Support

May 10, 2018

OYO Rooms Customer Care's response Dear Prabhat,
Our team got in touch with you with regards to the matter and we hope we were able to assist. As per our conversation, we've sent an email to the registered email ID. We request you to check the same and revert so that we can do the needful. We assure you we'll take care of your stay in the future. Do let us know for any other assistance.

Regards
Team OYO