[Resolved]  Oyo Rooms — Harassing the customer by cancelling the hotel booking without customer knowledge and permission

Website: oyorooms.com

I did booking by oyorooms.com for my Chennai stay on 1st April 2017. My booking Id was TCRH4092. On reaching the hotel I spoke with hotel manger and he said booking is there in my name. But just he was doing the check in process OYOROOMS.COM cancelled my booking and gave the room to another customer. On calling them they said that they were trying to reach me but they couldn't contact so they can't keep the room booked for me otherwise they will be in loss so they cancelled my booking. All this happened at 8 to 9 o clock in night when I was all alone and new in Chennai. They said they don't have room in the same hotel so they can't help. This is the horrible experience of my life with OYOROOMS.COM . I will never book hence forth with oyorooms.com. These people are only working for profit and don't bother about their customers.
People should be conscious while booking with them.