[Resolved]  Oyo Rooms — horrible cleanliness and lousy service

I stayed at The OYO 9960 Kubeera palace in Hyderabad. The staff is lousy and lazy (they were napping in the lobby one afternoon).

We asked them to clean our room as it was very dirty - there were huge cobwebs and webs of dust on our curtains and the room smelt very dirty. We asked for room freshener many times but they did not bother to give it.

We ordered coffee worth 45/- to our room and paid the boy 100/- he never bothered to get back the change and after repeatedly asking the reception they said they didn't know which boy it was.

Overall a disgusting service, people and hygiene levels.
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Jan 1, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2018
OYO Rooms Customer Care's response
Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
 
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