So I booked 2 rooms with OYO in Greater Noida like 7 months i.e in April for an upcoming exhibition that would be held in December. I was fully aware that as the dates of the exhibition inch closer, it would be difficult for me to find any rooms close to the exhibition venue. I stay 1000km (approx 600 miles) away from Noida.
Just to make sure if my booking has not been cancelled without my knowledge, I called up the OYO customer care for conformation just a few days ago. They said that my booking is confirmed. I still wanted to talk to the property to make sure the booking has not been cancelled. Surprisingly, OYO does not validate the phone numbers of the properties that has a tie-up with them as all the numbers provided by them were invalid!!!
Another surprise is that, the any property that has a tie-up with OYO, OYO will not show the property phone number on google! So I was helpless and had to rely on OYO customer care executives that my booking is confirmed.
Now a week before the exhibition, I get a call from OYO saying that the tie up with the property where i had a reservation is now over and they can provide me with a reservation that would be 12 to 15km away from the exhibition venue!
When asked they said that the tie up was over 3 months back! Then how come when I called the customer care, they said that my booking is confirmed. Unfortunately, since the tie up was over, my booking was cancelled by the hotel 3-4 months back and now they are sold out till the mid of feb'2019.
Now, when I try to search for hotels in Noida close to the exhibition venue, all are sold out!!
Had I been aware of the situation atleast a few days ago, maybe I would have had some options open for me.
This is a very irresponsible behavior from OYO.
And I would suggest everyone not to believe in OYO and do not book rooms via OYO.
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