Oyo Rooms — Hotel accommodation

Luckyca

from Hyderabad, Telangana

Sep 18, 2021

Website: www.oyorooms.com

I have booked a hotel room through OYO. However after reaching hotel, they deny our check-in saying that it is not a hotel and it's a guest house and it's not for outsiders. When we contact customer care, they put us on hold and Do not respond. We have been waiting in front of the gate for 30 min and after they open the gate, 1 hour got wasted in discussion. We were left on road. After heavy argument, they confirmed that hotel is under maintenance and has many repairs and they can provide us the room if we can adjust. All the money and time we spend were of vain. We are three female here and this hotel is not for women. We were left with no option

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2021

OYO Rooms Customer Care's response Dear Guest,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Kindly share your booking details so that we can assist you further.

Regards,
Team OYO

Verified Support

Sep 21, 2021

OYO Rooms Customer Care's response Hi, as checked our team has connected with you in regards to your concern and provided you a needful resolution. Let us know for any assistance.~dona

Sep 22, 2021

Updated by Luckyca The team always connects to us and get the details of issue and we need to repeat the entire story again to each and every member. It would be like a tape recorder speaking itself without any interaction from the other. The same thing happened thrice on day of issue and yesterday again. They just get the details from us and no resolution would be provided after that. What would be done after 4 days of issue. When we were standing on road without any clue, there is no one to address us, what else can be expected after 4 days. The worst customer care I have ever dealt with. In the reply above it was mentioned "team has connected with you in regards to your concern and provided you a needful resolution", please let me know the resolution they have provided.

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Comments

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Sep 19, 2021

Verified Support

Dear Guest,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Kindly share your booking details so that we can get this checked and assist you further.

Regards,
Team OYO

Luckyca's [Complaint's author] reply, Sep 21, 2021

Below are the booking details
Booking ID: QHGD0493
Hotel Name: Disney Inn
Location: Kakinada
Issue: Manage denied our check in and as mentioned, that's not at all a hotel but a guest house for ONGC. Its not suitable for female which was not informed to us during booking confirmation.
Let us know if you need any further details.