Oyo Rooms — hotel and roms

Address: Gurgaon, Haryana

Our trip was from 8/11/2019 to 13/11/19 unfortunately it was my bad luck to book my hotel through oyo. On the very first day on 8/11/2019 we approached the hotel oak ridge retreat the hotel was at an elevation of about 50 feet which was itself a very difficult task for my mother who's age is 64 years and kids with luguage to reach reception, anyhow we reached hotel, the guy on reception was very rude he told to clear all the payments in cash in advance or room will not be given, he also told that adhaar card is not accepted, if it was so it must had informed earlier that adhaar card ids not accepted. He gave us the 5 rooms on 3rd floor and 1 room at ground floor which was not upto standard of the other rooms on 3rd floor. Rooms on the 3rd floor was itself very tedious to climb without any lift for kids and senior citizen.
On 10/11/19 our plan was to stay in lachung i had made booking in hotel apple valley inn in september and due to some issues of kids i searched the number of the property owner and called him on phone, the owner clearly denied the rooms, then i cancelled the room and called oyo informing the issue on which customer care replied that don't worry there will be no issue, be free and complete the booking in hotel... Inspite of his assurance when we reached the hotel at lachung the property owner rudely told we had blocked oyo 3 to 4 months earlier, he didn't allow us to stand outside of the hotel it was around 7:30pm with temperatures in minus degrees and without and phone network since it was extremely remote area, somehow i called oyo after borrowing mobile, after very long delay oyo customer care told to shift our hotel, for which our driver told that was faraway and denied, we with 18 member standing helpless in the chilling cold without any network, finally we approached a local hotel as there was very limited time as we would not get any rooms in any hotel if it was late. The other hotel charged us 9 to 10 times more than our booking per rooms and that to in cash.

Again the next day in my interest i searched the number of property owner of hotel mangalam residency in gangtok he also denied the room, again i called oyo and after much discussions our hotel was shifted to hotel suyong, again the rooms given in this hotel were terrible with foul smell they were cottage rooms without and privacy among us, washrooms were dirty and after complaning this to hotel staff they said that sir your is shifted case kindly manage in want you have been given, the next day in the name of breakfast only and only bread pakora was provided and that to extra cost of rs 110 per plate. Anyways the next day we checked out of the hotel
The next day we had stay in siliguri and yet to my expectations i was informed that i had to change the hotel, as the original hotel which was booked atleast 2 months earlier had denied the rooms, i randomly selected the hotel as per oyo customer care, though the hotel staff was good, but the rooms were very small and with dirty linen. There also manager denied accepting card payment and told only cash is accepted.
We just managed that as that was last day of our terrible holiday trip sponsored by oyo. Oyo just ruined our holiday trip inspite of planning 2 months earlier and bulk booking with advance payments we face so much problem. There were 8kids and 2 senior citizen in our group and then also so much harrassment.