| Address: Kolkata, West Bengal, 700016 |
Hello,
My booking was in 15971 heera holiday inn on 3rd sep 2018.
Sequence of the events.
My booking was done by oyo customer care person that guy confirmed one double occupancy room and it was communicated that at the time of check out i will pay the entire amount. On that day my flight was delayed by 2 hours, at 10 pm on 3rd sep 18 my accompany friend reached for check in and she was denied for check-in. The receptionist was so rude even don't know how to talk with people, he said first you paid me full amount and you both the parson come together then i will give you check in. She was agreed to pay some amount because she don't have that much, after also that person not allowed to check in. I called to customer care so many times for payment through online they pick up my call and keep in awaited for more then 20 min (Two times) and disconnect the call once again i called and repeat the same happening again but they are unable to manage my check in.in the mean time the hotel receptionist insulted and said her to go out from hotel and she gone out.
How a hotel person can behave like this??
At 10:00pm how a person can said to go out to a alone girl without thinking what she will do now??
Being at responsible position of public assistant where is your control on hotels??
Please escalate this matter to high priority and consider a serious matter as i am looking on it. Waiting for your feedback.
Thank you.
Ashis ghosh
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Today (i.e) 13.11.18 i am going to dubai through oyo tour package 5 nights and 6days and flight time is 9.20 am till now they didn't send any voucher or contact person number at dubai I payed the total amount, please give me some guidance