| Address: New Delhi, Delhi, 110001 | | Website: www.oyorooms.com |
Dear Sir/Mam,
I am writing this in a fit of anger and with a very tired body, mind and also on an empty pocket thanks to OYO Rooms.
I had made a booking with reference number ZUMC4862 t Palm Shore hotels through OYO Rooms booking website. The booking was made for 19th Nov arrival. However, once i received the SMS from OYO, it read that the booking was from 12.00 PM on 19th Nov. Since I was supposed to reach Chennai at 12.30 AM on 19th, I Called up OYO Customer care to pre-schedule my booking date and time to match my arrival.
The customer care confirmed it was done and i received an SMS stating your booking has been updated. However, the check in time was still showing 19th NOV @12.00 PM.
I called the customer care again to verify and he confirmed that the booking was updated for my arrival at 1.00 AM on 19th at the hotel and the hotel had been updated. Again I received an SMS but again the arrival timings were unchanged.
Next I called the hotel directly and the manager there confirmed the booking. SO I THOUGHT.
19th Nov 1.30 AM - I am outside the hotel. My booking has not been updated, There are no rooms available at Palm Tree hotel or any economic hotels nearby.
I call OYO customer care and they tell me to and I quote - "WAIT FOR 15 Minutes" on road for their call to transfer me to a different hotel.
NO CALL CAME.
Helpless, I moved to a hotel which was way over my budget due to the negligence and this unprofessional behavior of OYO Rooms.
I don't even want to mention my second conversation with OYO Customer care once i finally found a costly hotel.
This is way unethical and unprofessional manner of doing business.
Romil Nehru
[protected]@outlook.com
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