Hi Sir,
My booking id: BWKP5783 and booking were 1st Feb'19 to 5th Feb'19 and booking was prepaid. I have checked. in 1st Feb and as the room was NOT suitable, I had checkout 1st Feb within 9 PM after discussion with OYO customer support. As per support suggestion, I had agreed with pay two-night amount and they told me rest of two-night amount will be refunded on my account. Also Support told, DUE TO SOME TECHNICAL ISSUE they cannot checkout me right now and ensured me that next day morning means 2nd Feb, i will automatically CHECKOUT from OYO system. Depend on this all telephonic, I have l physically left from the hotel at 9PM 1st Feb.
At Nextday, i had wait till evening but till I was not checking out, Soi call them but they do not take any action and just told me they are checking the issue.
After that next day, i have contact them via email at Feb 3, 7:09 PM
over "Booking( BWKP5783 ) Escalated, Hotel - OYO 22673" and till i was not checkout from OYO, where i already leave this hotel 2days ago.
At last, I go to Social media at 4th Feb and got a reply from Oyo Social media support team on the telephone and email. Email title is "Social Media Escalation #6196709" and they told me that refund of INR '2409' against Booking ID #BWKP5783 within 7-14 working days of receiving the required information. i have share required detail on the same day.
After 14 working days, I have contacted them again at March 8rd march weekend again told me it will take more 7-14 working. but the same happen amount is not refunded. At last, I have contact again 24 march but the same word, they are looking.
They are behaviour is really bad and they had given fake promising over the refund. My Amount should be refunded as per as their conversion and policy.
Please look at this issue asap and give my money refund
Also, take a serious action of their policy over their refund policy,
Thanks
Amit Bera
+91 [protected] / [protected]
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