[Resolved] Oyo Rooms — hotel cancellation refund not credited yet

sudipta.wbpdcl

from Delhi, Delhi

Mar 29, 2019

Address: SANTALDIH TPS, 723146

Website: www.oyorooms.com

I had a booking at himalayan gateway residency darjeeling, west bengal on 03.11.2018. My booking id was ogul 9437. While i reached the hotel they denied my booking. After consultation with the customer care personnel i had to book other hotel by my own. The oyo personnel assured about my full refund within 7-14 days. But till now i did not receive my refund. Every time i called oyo they simply say due to some technical issue refund is delayed. The customer care no is [protected], and email id is [protected]@oyorooms.com.

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May 6, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2019

OYO Rooms Customer Care's response Sorry for the issue faced. We are getting this checked for you.

Regards
Team OYO

Verified Support

Apr 03, 2019

OYO Rooms Customer Care's response We believe our concern team contacted and communicated the needful. We assure you such instances will not be repeated in the future. Let us know if you need any further assistance.~Ish

Jun 19, 2019

Updated by sudipta.wbpdcl Oyo update that refund is not possible. I talk to their customer care, they cannot resolve the issue. Please check it from your end.

Jun 21, 2019

Updated by sudipta.wbpdcl Not resolved