[Resolved] Oyo Rooms — Hotel not accepting OYO booking and Oyo app not responding to queries and no refund initiated.

[Resolved] Oyo Rooms — Hotel not accepting OYO booking and Oyo app not responding to queries and no refund initiated.

R Raktim Bharali Sep 23, 2021

A booking was made at Collection O 49874 Plaza Inn with booking ID Y4CX2972 for 2 guests from 22 Sept to 23 Sept. Upon reaching the Hotel, the manager told they were no longer doing business with OYO. I had to further make an offline booking. However, i had already payed an advance amount of Rs. 583 while booking the previous day. Now i am unable raise a query in the need help section for the concerned booking. Relevant screenshots have been attached. I have been calling on [protected] and everytime their support executive refers me to [protected]. Is this some kind of a joke? +2 photos Was this information helpful? No (0) Yes (0)
Oct 28, 2021 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Sep 26, 2021 OYO Rooms Customer Care's response Hi, We are sorry to hear about your experience. This is definitely not the kind of OYO experience we'd like any of our valued customers to have. We have raised this to our dedicated team. Please allow us some time we will get back to you with an appropriate resolution. Regards, Team OYO
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