Oyo Rooms — Hotel not accepting OYO booking and Oyo not responding to queries and no refund initiated.

Oyo Rooms — Hotel not accepting OYO booking and Oyo not responding to queries and no refund initiated.

R Raktim Bharali Sep 23, 2021

A booking was made at Collection O 49874 Plaza Inn with booking ID Y4CX2972 for 2 guests from 22 Sept to 23 Sept using mobile no. [protected]. Upon reaching the Hotel, the manager told they were no longer doing business with OYO. I had to further make an offline booking. However, i had already payed an advance amount of Rs. 583 while booking the previous day. Now i am unable raise a query in the need help section for the concerned booking. Relevant screenshots have been attached. Was this information helpful? No (0) Yes (0)
OYO Rooms customer support has been notified about the posted complaint.
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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Sep 23, 2021

Verified Support

Hi,

What you have described certainly does not meet the standard we set forth. While no apology would be adequate to make up for the inconvenience caused. We will do all we can to resolve this ASAP.

Regards,
Team OYO