[Resolved] Oyo Rooms — hotel not letting me check in, even after paying complete amount in advance

Mohit Dhankani

from Bhiwadi, Rajasthan

Jan 17, 2019

Address: Alwar, Rajasthan, 301030

Website: oyo.in, makemytrip.in

I booked a hotel - hotel genx aravali in alwar rajasthan for 1 night and made complete payment to the website - make my trip
Booking id - nh[protected]

Even after paying, i was not allowed to check in because oyo did not generate my booking in hotel.

It's been more than 2 hours and i am still waiting at the hotel reception to get the confirmation of my booking, but no action is been taken from oyo or make my trip side.

+1 photos

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Feb 22, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2019

OYO Rooms Customer Care's response Dear Guest, We are extremely sorry for the disappointing experience. Our relevant team will get in touch and assist you shortly.

Regards
Team OYO

Verified Support

Jan 20, 2019

OYO Rooms Customer Care's response Our team tried contacting you but we were unable to connect. Therefore we have sent you the needful communication over the mail, kindly acknowledge the same. We further assure you that such instances will not take place again. Let us know for any other assistance.

Regards,
Team OYO.