I am having same experience with oyo. I have planned a holiday with my family and booked one room with booking id :ybgm8947. After six hours of journey we have reached the hotel at 9:00 pm. But to our surprise the hotel has been over booked by oyo. Two custommers already shouting there. They have also booked the rooms from oyo. I called the custommer care of oyo, they assured me that it will be resolved in 15-20 minutes. But till 10:30 pm, no resolutions is provided. At 10:30 pm they have suggested me four properties to go and check in there. These properties are just 45 minutes drive from the hotel. Two hours we have waited in the chilling weather of macloadganj with our 3 years old daughter. Due to long weekend we havent find any hotel. All the hotels were packed. Then at 11:00 we managed to find one hotel at the cost of rs 4000. I have already paid rs 1744 to oyo. The story didnt end here. Next day i received a message from oyo that you have not checked in at hotel, so your booking has been cancelled. I called them 4-5 times, but they have only one solution that we can refund you money. Today i received the mail from their end with following concern "concern that you faced - status of refund" they have not mentioned that the hotel was overbooked by them and they are at fault. Now my refund request has been initiated and i will get my money after 7 to 14 days, as this is the process. I am a frequent traveller (8-10 days in a month) this is the second time oyo gave me such memorable journey. Hats off to oyo. Hope not to enjoy oyo marvelous journey in future Was this information helpful? | 
