[Resolved] Oyo Rooms — hotel oyo aravali in vasant kunj delhi

[Resolved] Oyo Rooms — hotel oyo aravali in vasant kunj delhi

R RBaravali from Delhi, Delhi Dec 21, 2018

I booked my stay for 8 nights for rs10072 and paid whole amount to hotel front desk. Booking was made expecting clean room wifi quiet room to rest no construction no construction noise and and no breaking construction breaking walls adjacent to my room. The front desk lied to me to get me in the hotel. They did not disclose that during day time 8am to 6pm there is a construction crew on site making huge noise. Cannot stay in room during daytime. I have recorded the noise on phone so bad.. On my third day front desk vinod told me there will a reduction in my rate but nothing took place. No reduction no money back. I fell sick on 4th 5th day had to stay inside room daytime and it felt horrible.. Please get me a reduction or refund back. This was bad experience i am from usa with family in india.. Was this information helpful? No (0) Yes (0)
Jan 25, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Dec 22, 2018 OYO Rooms Customer Care's response Dear Guest, We really apologize for the inconvenience occurred. Please share your booking ID details we'll get this checked for you. Regards Team OYO Dec 22, 2018 Updated by RBaravali OYO 11605 Booking Update- DIGW0951 Dear RAJIV B We have updated your booking at OYO 11605 Hotel Aravali InnCheck-in: 17th Dec, 12 pm onwards Check-out: 25th Dec till 11 am No. of rooms: 1 1 Adult Hotel name: Hotel Aravali Inn Address: C-11/A, Shanti Kunj Main, Masudpur Village, Sector D, Vasant Kunj, Delhi Map link: http://bit.ly/2nh8u8z Meal Plan: Breakfast is not included. For help, call [protected] This Hotel needs to stop taking guests while Construction Site is breaking walls every day. I paid for daytime and night time . I want 50% refund . I got sick here . This Hotel is not up to OYO standard by lying about construction site work. They hide this. This Hotel is violating International Noise levels so loud when they break walls that you cannot even enter room. I have photos of construction Verified Support Dec 24, 2018 OYO Rooms Customer Care's response We are getting this checked for you. Regards Team OYO
Add a Comment	Share
Submit Close