[Resolved]  Oyo Rooms — hotel palak (oyo 22538) staff behavior and quality

Address: Bhopal, Madhya Pradesh

Dear team.
Very first of all let me introduce my self my name is chinmay khemeriya i am from gwalior working in a mnc.
I am a regular customer of oyo and really i was very much satisfied with oyo till the yesterdays experience. When we book any property from oyo, we can not see the atmosphere and physical appearance of that property, we only believe that when we book any property from oyo which is approved by one of the most prestigious company for hospitality service provider. It must be hygienic for us. Same i booked hotel palak from my [protected].
The wole story is...
I book this hotel approx 2-3 pm on 12/01/19 for my wife, at night after my meeting i went to that property for picking up my wife. There is a girl siting behind the reception,. I asked her that my wife stay here and i want to go to her room. She ask about my is i gave her my voter card, then she cross check with her id which is aadhar card. After that she said that in our hotel this is not allowed that any one allow to meet with the guest who book room with his/her name.in between this conversation she called a guy, may be he is from staff. After that the guy who is called by receptionist, he told me you come out from the premises, when i go out he talk life very rough and using very abusing language. Then i told him that first called my wife when she identify me, so your dougt will clear but he refuse my request, so finally i told him called her we checkout from here.
Request to take some strong action against him. I have audio recording of whole conversation. I am waiting for your revert or else i will go to the consumer court.

Regards
Chinmay khemeriya
[protected]