[Resolved] Oyo Rooms — hotel receptionist denied booking even after confirmed

[Resolved] Oyo Rooms — hotel receptionist denied booking even after confirmed

J Jigarpadalia from Rajkot, Gujarat Apr 13, 2019

Such a Horrible experience, I have confirmed booking of 1 room 2 adult (CMIG7943) done by calling oyo HELPLINE and for confirmation called hotel receptionist he totally denied the amount which I have confirmed on oyo app and he asked almost double charge and said when I said I have confirmed booking then he denied that booking will not be confirmed in that amount, Then I called CUSTOMER CARE but even after holding my call more than 30 min still not resolved. We were stranded at mid night didn't get any help even from oyo CUSTOMER CARE senior person. Such a Pathetic services by u ### Was this information helpful? No (0) Yes (0)
May 26, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Apr 15, 2019 OYO Rooms Customer Care's response Dear Guest, We really apologize for the trouble caused to you. Our relevant team will get in touch shortly. Regards Team OYO Verified Support Apr 15, 2019 OYO Rooms Customer Care's response As checked our team have connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance. ~Dk
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